At Hookset Outdoors, we want you to be satisfied with your purchase.
If you are not completely satisfied with your order, eligible items may be returned within 30 days of delivery.
To qualify for a return:
Items must be unused and in original condition
Items must be unwashed and free of damage
Original tags and packaging must be included when applicable
Certain items may not be eligible for return, including:
Clearance or final sale items
Custom or personalized products
Used or damaged merchandise
We understand sizing issues happen.
If you need a different size or item, please contact us and we will do our best to assist with exchanges based on available inventory.
Once your return is received and inspected, we will notify you regarding approval of your refund.
Approved refunds will be issued to the original payment method.
Please allow several business days for your financial institution to process the refund after it has been issued.
Shipping charges are non-refundable unless the return is due to an error on our part.
If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery.
Include:
your order number
photos of the item and packaging
a description of the issue
We will work quickly to resolve the problem.
Customers are responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect item.
We recommend using a trackable shipping service for returns.
Orders may only be canceled before they have shipped.
Once an order has been processed or shipped, it cannot be canceled.
For return questions or assistance, contact:
Hookset Outdoors
Shelbyville, Tennessee
!