Orders are typically processed within 1–3 business days after payment is received.
During high-volume periods, product launches, holidays, or promotional events, processing times may be extended.
Customers will receive tracking information once an order has shipped.
Shipping times vary depending on the carrier, destination, and selected shipping method.
Estimated delivery times provided at checkout are estimates only and are not guaranteed.
Hookset Outdoors is not responsible for shipping delays caused by:
carriers
weather
holidays
customs
incorrect shipping information
circumstances outside our control
Shipping costs are calculated at checkout based on:
order size
shipping destination
selected shipping method
Occasionally, free shipping promotions may be offered on qualifying orders.
Hookset Outdoors is not responsible for lost or stolen packages marked as delivered by the shipping carrier.
If your package is lost or delayed, please contact the carrier directly first. If additional assistance is needed, contact us and we will do our best to help.
Customers are responsible for providing accurate shipping and contact information during checkout.
Orders shipped to incorrectly entered addresses may experience delays, return fees, or additional shipping charges.
International shipping availability may vary depending on product and destination.
Customers are responsible for any customs fees, duties, taxes, or import charges required by their country.
If your package arrives damaged:
take photos immediately
keep all packaging materials
contact us within 7 days of delivery
We will work to help resolve the issue as quickly as possible.
Questions regarding shipping or order status can be directed to:
Hookset Outdoors
Shelbyville, Tennessee
!